Add customer contact inquiry system, automated receipt emails, admin communication inbox, and customer profile management
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<?php
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namespace App\Http\Controllers\Admin;
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use App\Http\Controllers\Controller;
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use App\Mail\ContactInquiryReplyMail;
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use App\Models\Communication;
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use App\Models\CommunicationReply;
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use Illuminate\Http\RedirectResponse;
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use Illuminate\Http\Request;
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use Illuminate\Support\Facades\Auth;
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use Illuminate\Support\Facades\Log;
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use Illuminate\Support\Facades\Mail;
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use Illuminate\View\View;
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class CommunicationController extends Controller
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{
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/**
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* Display a listing of all customer communications / inquiries.
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*/
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public function index(Request $request): View
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{
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$query = Communication::with(['user', 'order', 'replies'])->latest();
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// Status filter
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if ($request->filled('status') && $request->input('status') !== 'all') {
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$query->where('status', $request->input('status'));
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}
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// Search query
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if ($request->filled('q')) {
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$search = trim($request->input('q'));
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$query->where(function ($q) use ($search) {
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$q->where('name', 'like', "%{$search}%")
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->orWhere('email', 'like', "%{$search}%")
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->orWhere('subject', 'like', "%{$search}%")
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->orWhere('message', 'like', "%{$search}%");
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});
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}
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$communications = $query->paginate(20)->withQueryString();
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$counts = [
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'all' => Communication::count(),
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'new' => Communication::where('status', 'new')->count(),
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'in_progress' => Communication::where('status', 'in_progress')->count(),
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'resolved' => Communication::where('status', 'resolved')->count(),
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'closed' => Communication::where('status', 'closed')->count(),
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];
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return view('admin.communications.index', [
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'communications' => $communications,
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'counts' => $counts,
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'currentStatus' => $request->input('status', 'all'),
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'search' => $request->input('q', ''),
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]);
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}
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/**
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* Display the specified communication thread.
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*/
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public function show(Communication $communication): View
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{
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$communication->load(['user.orders', 'order.items', 'replies.user']);
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// Mark as in_progress if still new when viewed by admin
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if ($communication->status === 'new') {
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$communication->update(['status' => 'in_progress']);
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}
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return view('admin.communications.show', [
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'communication' => $communication,
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]);
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}
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/**
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* Update the status and/or admin notes for this communication.
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*/
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public function updateStatus(Request $request, Communication $communication): RedirectResponse
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{
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$validated = $request->validate([
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'status' => 'required|string|in:new,in_progress,resolved,closed',
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'admin_notes' => 'nullable|string|max:5000',
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]);
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$communication->update($validated);
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return back()->with('success', 'Status van het bericht is bijgewerkt.');
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}
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/**
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* Send a reply to the customer from the admin dashboard.
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*/
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public function sendReply(Request $request, Communication $communication): RedirectResponse
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{
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$validated = $request->validate([
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'message' => 'required|string|min:5|max:5000',
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], [
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'message.required' => 'Vul alstublieft een antwoordbericht in.',
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'message.min' => 'Het antwoordbericht moet minimaal 5 tekens bevatten.',
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]);
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$reply = CommunicationReply::create([
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'communication_id' => $communication->id,
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'user_id' => Auth::id(),
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'is_admin_reply' => true,
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'message' => trim($validated['message']),
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]);
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$communication->update([
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'status' => 'resolved',
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'last_replied_at' => now(),
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]);
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// Send email to customer from info@jouwdriedee.nl
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try {
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Mail::to($communication->email)->send(new ContactInquiryReplyMail($communication, $reply));
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} catch (\Throwable $e) {
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Log::error('Fout bij verzenden van admin reactie naar klant: '.$e->getMessage(), [
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'communication_id' => $communication->id,
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'email' => $communication->email,
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]);
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return back()->with('warning', 'Het antwoord is opgeslagen in de database, maar er trad een fout op bij het verzenden van de e-mail: '.$e->getMessage());
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}
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return back()->with('success', 'Jouw antwoord is verzonden naar '.$communication->email.' en toegevoegd aan het communicatiedossier.');
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}
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/**
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* Remove the specified communication from storage.
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*/
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public function destroy(Communication $communication): RedirectResponse
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{
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$communication->delete();
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return redirect()->route('admin.communications.index')->with('success', 'Klantbericht is verwijderd.');
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}
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}
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@@ -0,0 +1,176 @@
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<?php
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namespace App\Http\Controllers\Admin;
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use App\Http\Controllers\Controller;
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use App\Models\Communication;
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use App\Models\Order;
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use App\Models\User;
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use Illuminate\Http\Request;
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use Illuminate\Pagination\LengthAwarePaginator;
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use Illuminate\View\View;
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class CustomerController extends Controller
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{
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/**
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* Display a listing of registered customers and guest buyers.
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*/
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public function index(Request $request): View
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{
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$search = trim($request->input('q', ''));
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// Query registered non-admin users
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$usersQuery = User::where('is_admin', false);
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if ($search !== '') {
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$usersQuery->where(function ($q) use ($search) {
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$q->where('name', 'like', "%{$search}%")
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->orWhere('email', 'like', "%{$search}%");
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});
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}
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$registeredUsers = $usersQuery->withCount(['orders', 'communications'])->latest()->get();
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// Also discover guest customers who placed orders or sent inquiries without an account
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$registeredEmails = User::pluck('email')->map(fn ($e) => strtolower($e))->toArray();
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$guestOrderEmails = Order::whereNull('user_id')
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->select('customer_email', 'customer_name', 'customer_phone', 'created_at')
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->latest()
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->get()
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->groupBy(fn ($item) => strtolower($item->customer_email));
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$guestInquiryEmails = Communication::whereNull('user_id')
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->select('email', 'name', 'phone', 'created_at')
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->latest()
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->get()
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->groupBy(fn ($item) => strtolower($item->email));
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$guestCustomers = collect();
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$allGuestEmails = $guestOrderEmails->keys()->merge($guestInquiryEmails->keys())->unique();
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foreach ($allGuestEmails as $email) {
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if (in_array(strtolower($email), $registeredEmails)) {
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continue;
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}
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if ($search !== '' && ! str_contains(strtolower($email), strtolower($search))) {
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continue;
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}
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$orderGroup = $guestOrderEmails->get($email, collect());
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$inquiryGroup = $guestInquiryEmails->get($email, collect());
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$latestOrder = $orderGroup->first();
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$latestInquiry = $inquiryGroup->first();
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$name = $latestOrder ? $latestOrder->customer_name : ($latestInquiry ? $latestInquiry->name : 'Gast');
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$phone = $latestOrder ? $latestOrder->customer_phone : ($latestInquiry ? $latestInquiry->phone : null);
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$createdAt = $latestOrder ? $latestOrder->created_at : ($latestInquiry ? $latestInquiry->created_at : now());
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$guestCustomers->push((object) [
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'id' => null,
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'is_registered' => false,
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'name' => $name,
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'email' => $email,
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'phone' => $phone,
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'orders_count' => $orderGroup->count(),
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'communications_count' => $inquiryGroup->count(),
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'created_at' => $createdAt,
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]);
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}
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// Map registered users into unified customer object
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$registeredCustomers = $registeredUsers->map(function ($u) {
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return (object) [
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'id' => $u->id,
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'is_registered' => true,
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'name' => $u->name,
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'email' => $u->email,
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'phone' => null,
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'orders_count' => $u->orders_count,
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'communications_count' => $u->communications_count,
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'created_at' => $u->created_at,
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];
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});
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$allCustomers = $registeredCustomers->concat($guestCustomers)->sortByDesc('created_at')->values();
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// Manual pagination for the unified list
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$perPage = 20;
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$page = LengthAwarePaginator::resolveCurrentPage('page');
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$paginatedCustomers = new LengthAwarePaginator(
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$allCustomers->forPage($page, $perPage),
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$allCustomers->count(),
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$perPage,
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$page,
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['path' => route('admin.customers.index'), 'query' => $request->query()]
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);
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return view('admin.customers.index', [
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'customers' => $paginatedCustomers,
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'totalRegistered' => $registeredUsers->count(),
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'totalGuests' => $guestCustomers->count(),
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'search' => $search,
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]);
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}
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/**
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* Display a specific customer's profile, including their full communication dossier and orders.
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*/
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public function show(string $identifier): View
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{
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$user = null;
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$email = null;
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if (is_numeric($identifier)) {
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$user = User::find($identifier);
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if ($user) {
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$email = strtolower($user->email);
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}
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} else {
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$email = strtolower(urldecode($identifier));
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$user = User::where('email', $email)->first();
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}
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if (! $user && ! $email) {
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abort(404, 'Klant niet gevonden.');
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}
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// Fetch all communications for this customer (by user_id OR by email)
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$communicationsQuery = Communication::with(['replies', 'order'])->latest();
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if ($user) {
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$communicationsQuery->where(function ($q) use ($user, $email) {
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$q->where('user_id', $user->id)
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->orWhere('email', $email);
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});
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} else {
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$communicationsQuery->where('email', $email);
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}
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$communications = $communicationsQuery->get();
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// Fetch all orders for this customer (by user_id OR by email)
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$ordersQuery = Order::with('items')->latest();
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if ($user) {
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$ordersQuery->where(function ($q) use ($user, $email) {
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$q->where('user_id', $user->id)
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->orWhere('customer_email', $email);
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});
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} else {
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$ordersQuery->where('customer_email', $email);
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}
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$orders = $ordersQuery->get();
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$customerName = $user ? $user->name : ($orders->first()?->customer_name ?? $communications->first()?->name ?? 'Klant');
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$customerPhone = $orders->first()?->customer_phone ?? $communications->first()?->phone ?? null;
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$totalSpent = $orders->sum('total');
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return view('admin.customers.show', [
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'user' => $user,
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'email' => $email,
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'customerName' => $customerName,
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'customerPhone' => $customerPhone,
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'totalSpent' => $totalSpent,
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'communications' => $communications,
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'orders' => $orders,
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]);
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}
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}
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