Add customer contact inquiry system, automated receipt emails, admin communication inbox, and customer profile management

2026-11-02 09:56:24 +01:00
parent 387241f971
commit 9fd39bd7d6
28 changed files with 2426 additions and 8 deletions
@@ -0,0 +1,139 @@
+<?php
+
+namespace App\Http\Controllers\Admin;
+
+use App\Http\Controllers\Controller;
+use App\Mail\ContactInquiryReplyMail;
+use App\Models\Communication;
+use App\Models\CommunicationReply;
+use Illuminate\Http\RedirectResponse;
+use Illuminate\Http\Request;
+use Illuminate\Support\Facades\Auth;
+use Illuminate\Support\Facades\Log;
+use Illuminate\Support\Facades\Mail;
+use Illuminate\View\View;
+
+class CommunicationController extends Controller
+{
+    /**
+     * Display a listing of all customer communications / inquiries.
+     */
+    public function index(Request $request): View
+    {
+        $query = Communication::with(['user', 'order', 'replies'])->latest();
+
+        // Status filter
+        if ($request->filled('status') && $request->input('status') !== 'all') {
+            $query->where('status', $request->input('status'));
+        }
+
+        // Search query
+        if ($request->filled('q')) {
+            $search = trim($request->input('q'));
+            $query->where(function ($q) use ($search) {
+                $q->where('name', 'like', "%{$search}%")
+                    ->orWhere('email', 'like', "%{$search}%")
+                    ->orWhere('subject', 'like', "%{$search}%")
+                    ->orWhere('message', 'like', "%{$search}%");
+            });
+        }
+
+        $communications = $query->paginate(20)->withQueryString();
+
+        $counts = [
+            'all' => Communication::count(),
+            'new' => Communication::where('status', 'new')->count(),
+            'in_progress' => Communication::where('status', 'in_progress')->count(),
+            'resolved' => Communication::where('status', 'resolved')->count(),
+            'closed' => Communication::where('status', 'closed')->count(),
+        ];
+
+        return view('admin.communications.index', [
+            'communications' => $communications,
+            'counts' => $counts,
+            'currentStatus' => $request->input('status', 'all'),
+            'search' => $request->input('q', ''),
+        ]);
+    }
+
+    /**
+     * Display the specified communication thread.
+     */
+    public function show(Communication $communication): View
+    {
+        $communication->load(['user.orders', 'order.items', 'replies.user']);
+
+        // Mark as in_progress if still new when viewed by admin
+        if ($communication->status === 'new') {
+            $communication->update(['status' => 'in_progress']);
+        }
+
+        return view('admin.communications.show', [
+            'communication' => $communication,
+        ]);
+    }
+
+    /**
+     * Update the status and/or admin notes for this communication.
+     */
+    public function updateStatus(Request $request, Communication $communication): RedirectResponse
+    {
+        $validated = $request->validate([
+            'status' => 'required|string|in:new,in_progress,resolved,closed',
+            'admin_notes' => 'nullable|string|max:5000',
+        ]);
+
+        $communication->update($validated);
+
+        return back()->with('success', 'Status van het bericht is bijgewerkt.');
+    }
+
+    /**
+     * Send a reply to the customer from the admin dashboard.
+     */
+    public function sendReply(Request $request, Communication $communication): RedirectResponse
+    {
+        $validated = $request->validate([
+            'message' => 'required|string|min:5|max:5000',
+        ], [
+            'message.required' => 'Vul alstublieft een antwoordbericht in.',
+            'message.min' => 'Het antwoordbericht moet minimaal 5 tekens bevatten.',
+        ]);
+
+        $reply = CommunicationReply::create([
+            'communication_id' => $communication->id,
+            'user_id' => Auth::id(),
+            'is_admin_reply' => true,
+            'message' => trim($validated['message']),
+        ]);
+
+        $communication->update([
+            'status' => 'resolved',
+            'last_replied_at' => now(),
+        ]);
+
+        // Send email to customer from info@jouwdriedee.nl
+        try {
+            Mail::to($communication->email)->send(new ContactInquiryReplyMail($communication, $reply));
+        } catch (\Throwable $e) {
+            Log::error('Fout bij verzenden van admin reactie naar klant: '.$e->getMessage(), [
+                'communication_id' => $communication->id,
+                'email' => $communication->email,
+            ]);
+
+            return back()->with('warning', 'Het antwoord is opgeslagen in de database, maar er trad een fout op bij het verzenden van de e-mail: '.$e->getMessage());
+        }
+
+        return back()->with('success', 'Jouw antwoord is verzonden naar '.$communication->email.' en toegevoegd aan het communicatiedossier.');
+    }
+
+    /**
+     * Remove the specified communication from storage.
+     */
+    public function destroy(Communication $communication): RedirectResponse
+    {
+        $communication->delete();
+
+        return redirect()->route('admin.communications.index')->with('success', 'Klantbericht is verwijderd.');
+    }
+}