Add customer contact inquiry system, automated receipt emails, admin communication inbox, and customer profile management

app/Models/Communication.php

@@ -0,0 +1,58 @@
+<?php
+
+namespace App\Models;
+
+use Illuminate\Database\Eloquent\Factories\HasFactory;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+use Illuminate\Database\Eloquent\Relations\HasMany;
+
+class Communication extends Model
+{
+    use HasFactory;
+
+    protected $fillable = [
+        'user_id',
+        'order_id',
+        'name',
+        'email',
+        'phone',
+        'subject',
+        'message',
+        'status',
+        'admin_notes',
+        'ip_address',
+        'user_agent',
+        'last_replied_at',
+    ];
+
+    protected $casts = [
+        'last_replied_at' => 'datetime',
+    ];
+
+    public function user(): BelongsTo
+    {
+        return $this->belongsTo(User::class);
+    }
+
+    public function order(): BelongsTo
+    {
+        return $this->belongsTo(Order::class);
+    }
+
+    public function replies(): HasMany
+    {
+        return $this->hasMany(CommunicationReply::class)->oldest();
+    }
+
+    public function getStatusLabelAttribute(): string
+    {
+        return match ($this->status) {
+            'new' => 'Nieuw',
+            'in_progress' => 'In behandeling',
+            'resolved' => 'Beantwoord',
+            'closed' => 'Gesloten',
+            default => ucfirst($this->status),
+        };
+    }
+}