<?php

namespace App\Models;

use Illuminate\Database\Eloquent\Factories\HasFactory;
use Illuminate\Database\Eloquent\Model;
use Illuminate\Database\Eloquent\Relations\BelongsTo;
use Illuminate\Database\Eloquent\Relations\HasMany;

class Communication extends Model
{
    use HasFactory;

    protected $fillable = [
        'user_id',
        'order_id',
        'name',
        'email',
        'phone',
        'subject',
        'message',
        'status',
        'admin_notes',
        'ip_address',
        'user_agent',
        'last_replied_at',
    ];

    protected $casts = [
        'last_replied_at' => 'datetime',
    ];

    public function user(): BelongsTo
    {
        return $this->belongsTo(User::class);
    }

    public function order(): BelongsTo
    {
        return $this->belongsTo(Order::class);
    }

    public function replies(): HasMany
    {
        return $this->hasMany(CommunicationReply::class)->oldest();
    }

    public function getStatusLabelAttribute(): string
    {
        return match ($this->status) {
            'new' => 'Nieuw',
            'in_progress' => 'In behandeling',
            'resolved' => 'Beantwoord',
            'closed' => 'Gesloten',
            default => ucfirst($this->status),
        };
    }
}